Frequently Asked Questions

You can easily book through the forms on our website. Simply fill in your trip or tour details, and we will contact you via WhatsApp to confirm the details and payment. You can also contact us directly by phone or WhatsApp.

We accept payments through various secure platforms. Once you request a quote, we will send you the available payment options, which include credit card, PayPal, and in some cases, cash payment to the driver. All details are coordinated via WhatsApp for your convenience.

Yes! After coordinating and processing the payment, you will receive an official confirmation via WhatsApp or email with all the details of your service: time, pickup location, driver's name, and emergency contact information.

Don't worry. We monitor your flight status in real-time. If your flight is delayed or arrives early, we will adjust the pickup time automatically at no additional cost. We will be there waiting for you when you land.

Our driver will be waiting for you in the arrivals area, just after you pass through customs and collect your luggage. They will be holding a clearly visible sign with your name on it.

The price is always per vehicle, not per person. The rate we quote is the final price for the vehicle and the number of passengers you indicated when booking.

Yes, we can provide safety seats for infants and children at no additional cost. Please be sure to request it when making your reservation and let us know the child's age so we can provide the appropriate seat.

Most of our tours are all-inclusive packages. They generally include round-trip transportation from your hotel, lunch, beverages, national park entrance fees, and necessary equipment (like snorkeling gear). The description for each tour on our website details exactly what is included.

We understand that plans can change. We offer free cancellation if you notify us at least 48 hours before the tour or transfer date. For cancellations made with less than 48 hours' notice, charges may apply. You can view the full details on our Cancellation Policy page.

Of course! We can arrange most of our tours privately for your group or family. This provides greater flexibility in the itinerary and a more personalized experience. Please contact us to request a quote for a private tour.